Online Admin for Ice Cream Distribution

Join PT Snova Rasa Prima as an Online Admin and play a key role in managing customer inquiries and orders for our premium ice cream products across leading online marketplaces in Jakarta Pusat. This position is ideal for detail-oriented professionals who thrive in fast-paced digital environments. As an Online Admin, you'll be the first point of contact for our customers, ensuring their orders are processed smoothly and efficiently. You'll work closely with our sales and logistics teams to ensure timely delivery and exceptional customer service.

PT Snova Rasa Prima is a leading player in the ice cream distribution industry, known for its commitment to quality and innovation. Our mission is to provide delicious and high-quality ice cream products to our customers across Indonesia. By joining our team, you'll have the opportunity to grow professionally and contribute to our continued success.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and orders on platforms like Tokopedia, Shopee, and Lazada.
• Process orders accurately and efficiently, ensuring timely delivery.
• Coordinate with sales and logistics teams to resolve any issues or concerns.
• Maintain accurate records of customer orders and transactions.
• Provide excellent customer service, addressing customer concerns and feedback promptly.
• Monitor inventory levels and update order statuses in our system.
• Collaborate with the marketing team to promote our products and services.
• Stay updated with industry trends and best practices in online customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or administrative role, preferably in the e-commerce or food and beverage industry.
• Strong communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with e-commerce platforms like Tokopedia, Shopee, and Lazada.
• Detail-oriented with a keen eye for accuracy.
• Ability to work well under pressure in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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