Senior Front Office Manager - Luxury Beach Club in Bali

Finns Beach Club · 📍 Badung, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
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📋 Tanggung Jawab Pekerjaan

Oversee the front desk operations, ensuring efficient and effective service delivery.,Provide exceptional guest service, addressing guest inquiries and concerns promptly and professionally.,Manage and supervise the front office staff, ensuring they meet the club's high standards of service.,Maintain accurate guest records, reservations, and check-in/check-out procedures.,Coordinate with other departments to ensure seamless guest experiences and smooth operations.,Handle guest complaints and resolve issues in a timely and satisfactory manner.,Ensure compliance with club policies, procedures, and local regulations.,Assist in training and developing front office staff to enhance their skills and knowledge.

🎓 Kualifikasi & Syarat

Minimum of 5 years of experience in front office management or a related hospitality role.,Proven track record of delivering exceptional guest service and managing front office operations.,Strong leadership and management skills, with the ability to motivate and inspire staff.,Excellent communication, interpersonal, and problem-solving skills.,Proficiency in English, both written and spoken.,Familiarity with hospitality management systems and software.,Ability to work well under pressure and meet tight deadlines.,A passion for the hospitality industry and a commitment to providing world-class service.

🛠️ Keahlian

Hospitality managementGuest service excellenceStaff supervision and trainingConflict resolutionAttention to detailTime managementMultitaskingCustomer relationship management
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