Customer Service Representative (CSR) - GraPARI Lubuk Linggau

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Lubuk Linggau branch and become the face of exceptional customer service in the telecommunications industry. In this role, you will engage directly with customers, address their inquiries, and resolve issues with a smile. Our branch is a vibrant hub in Lubuk Linggau, and we're looking for someone who can represent our company with professionalism and warmth.

As a CSR, you'll be the first point of contact for our customers, using tools like CRM systems and ticketing software to manage interactions efficiently. You'll need to handle a variety of customer needs, from troubleshooting technical issues to assisting with billing and service upgrades. This is a fantastic opportunity to grow your skills in customer service while contributing to a dynamic team in a key market.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and in-person interactions.
• Provide excellent service and build strong customer relationships.
• Manage customer accounts and handle billing inquiries.
• Troubleshoot and resolve technical issues for our telecommunications services.
• Use CRM and ticketing software to track and manage customer interactions.
• Assist with service upgrades and new customer onboarding.
• Adhere to company policies and procedures.
• Provide feedback and suggestions for process improvements.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the telecommunications industry.
• Strong communication and interpersonal skills.
• Familiarity with CRM and customer service software.
• Ability to work under pressure and meet service level agreements.
• Good understanding of telecommunications services and products.
• Fluency in Indonesian, both written and spoken.
• Proactive and solution-oriented mindset.
• Ability to work in a team and collaborate effectively.

🛠️ Keahlian

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