Customer Service Frontliner - Sukabumi (Contract Based)

Join Mitracomm Ekasarana as a Frontliner in Sukabumi and become the face of exceptional customer service in a dynamic and fast-paced environment. This contract-based role is perfect for individuals who thrive on building relationships, meeting sales targets, and delivering outstanding service to our valued customers.

Mitracomm Ekasarana is a leading provider of integrated communication solutions in Indonesia. Our mission is to deliver innovative and reliable communication services that empower businesses to connect, collaborate, and communicate effectively. In Sukabumi, we are looking for a dedicated and passionate Customer Service Frontliner to join our team and help us continue to exceed customer expectations.

As a Customer Service Frontliner, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless customer experience. You will work closely with our sales and support teams to provide exceptional service and drive customer satisfaction. This role offers a unique opportunity to grow your skills and career in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and professional responses.
• Resolve customer issues and escalate complex problems to the appropriate teams as needed.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Meet and exceed sales targets by building strong relationships with customers and driving repeat business.
• Provide training and support to new hires and team members as needed.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent problem-solving and decision-making skills, with the ability to handle multiple tasks and priorities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with Indonesian language and culture, with the ability to communicate effectively in both formal and informal settings.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required).
• Certification in customer service or a related field (preferred but not required).

🛠️ Keahlian

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